Our mission is to advocate for dignity, quality of life, and quality of care for all residents in long term care facilities.

The Long-Term Care Ombudsman Program is a non-profit agency whose mission is to advocate for quality of life and care for long term care consumers. Federal law and California law authorize our Ombudsmen to investigate complaints made by or on behalf of long-term care consumers and to assist consumers in exercising their rights that are guaranteed by law.

Our program serves residents of nursing facilities and residential care facilities and assisted living facilities.

The Long-Term Care Ombudsman Program is here to help with information, guidance and advocacy. Our services are free and confidential.

The Long-Term Care Ombudsman Program exists to serve the interests of long term care consumers throughout the state. Each year the program assists thousands of consumers by providing advocacy services to protect their civil rights, health, safety, and welfare.

Our specially trained Ombudsmen investigates and resolves complaints regarding quality of care and quality of life issues. We use a variety of approaches in resolving problems, including educating facility or agency staff regarding consumer rights and working with state regulatory agencies, adult protective services, and legal services agencies.

The Ombudsman Program can assist consumers in resolving problems when we have their consent or the consent of their legal representative. In providing advocacy services, we work to support the wishes of the consumer. Confidentiality is maintained, and we will not release any information without the consent of the consumer.

Our staff is very knowledgeable about long term care services in California. We can answer questions about services, including where to find services, how services are paid for, what to do if services are denied, terminated or reduced, and how to proceed when problems arise. Our office is a resource when a question about any issue relating to long term care arises.